Like you and millions around the globe, I feel the magnitude of our current situation in many ways, in particular, in my role as a Coach. My clients are amazing leaders and professionals who are in crisis mode like never before. I stand with them, by them and in support of them. Having personally led teams thru the Y2k, 9-11 and housing crises, I know too well that this is beyond turbulent. It requires every ounce of will and determination, trust and faith in yourself and those around you.
If ever there was a time to step up as a leader…it’s now. If ever there was a more unsettled and confusing time to be a leader…it’s also now. We are being tested and challenged like never before in modern history.
I completely understand how scary a time like this is. We have no playbook because this is different. During 9-11 we could see the devastation of the Twin Towers, the soot on the faces of thousands of New Yorkers, the fires and the horrific images that are associated with that tragedy. This enemy we face today is invisible, and it’s unsettling.
You are being called upon to make split second decisions with information that is, at best incomplete, and changing in an instant, and at worst, incorrect because it’s unclear who the experts are and what the latest update is. I see it and feel it deeply both in my heart and in my gut.
Your people, your teams, your boards, your clients, customers & families…and other key stakeholders like suppliers, vendors & colleagues are looking to you. The stakes are high and you need the courage to lead. You’re all in this together…and…at the same time, you’re feeling more alone than ever. Everyone is.
What choice but to Lead with courage, conviction and compassion? If not you, then who?
Starting today, I will provide timely and helpful tips to help you lead courageously and navigate these murky and uncharted waters. Follow along for regular Tips and Ideas on how to be the best Leader you can be.
1. Your Team: Working remotely or temporary layoffs are very isolating. Remote workers suffer from depression at higher rates because of it. Stay connected thru regular 1-on-1’s (via phone or video conference) and conduct weekly team calls (via phone or zoom) to keep people informed, answer questions, understand their concerns and state of mind, and provide reassurance and support.
2. Key Customers/Partners: These stakeholders are your lifeblood. Trust that they are more forgiving in a crisis and believe that humanity prevails. What they need is assurance: Assurance that you are doing as much as you reasonably can. That you’ll be there. That you will provide timely information and candor. This is an opportunity to further build and solidify relationships. They need to know that:
- You care. You are there; responsive & engaged. They will find comfort that you care enough to call and tell them what is going on.
- It’s NOT business as usual and while they would not or should not expect it to be, knowing you’re doing everything to keep things running will build credibility, and trust. These are foundational for any relationship – business or personal.
You can’t expect much from a person who’s hurting or in crisis. Someone who’s drowning isn’t going to offer up a cocktail or ask about your day.
They’re in a panic and focused on keeping their head above water.
Generosity requires space and attention.
Stepping back. Tuning in.